Returns & Exchanges

Below you can find all the information on our returns and exchanges policy. 

If you have any further questions about delivery and returns, please get in touch with a member of our team, we are always happy to help!

Returns checklist

1. The item is free from any marks and the tags are still attached.

2. The item was not purchased longer than 28 days ago.

3. The product can be returned in line with our returns and exchanges policy.

4. The customer is responsible for the cost of the return, however if exchanging, we will re-ship free of charge.

5. Include your order slip in your return parcel. If you have misplaced this, please include a note with your order number and name.

6. If you are returning from the EU, any duties that have incurred on your order will be deducted from your refund. Please add a comment to the outside of your parcel before returning that states 'Taxes and Duties are paid'.

7. Items must have been purchased from, or from an Aztec Diamond pop-up store at an event. If you have purchased your item from one of our stockists, please contact them.

Please note, we do not offer a pre-paid returns service, however if you do select to exchange a product or change for a different item, we will re-ship it to you free of charge.

Returns policy
  • Items purchased within the last 28 days are eligible for return. 
  • Items must have all tags attached. 
  • Items must be unworn and unwashed with original tags intact. 
  • The customer is responsible for the cost of the return. 
  • Refunds will be processed within 7-10 days of receiving a return.
  • Return costs are non-refundable.
  • We recommend using a tracked or signed service and keep your receipt as this is your proof of postage. 
  • If horse wear has been used or tried on your horse, you will be unable to return the product in question. 
  • For hygiene reasons head wear, socks and all our underwear items are non-returnable for a refund or an exchange. Please double check sizing before purchasing or contact our team. Contact details can be found on our ‘Contact Us’ page. 
  • Bodysuits must be tried on while wearing underwear and returns will not be accepted if the hygiene strip has been removed.
  • Gift vouchers are non-refundable.
  • Personalised items are not eligible for a refund or exchange. 
  • If you are returning from the EU, any duties that have incurred on your order will be deducted from your refund. 
Faulty items

If you feel you have received a faulty or damaged item , please follow the standard returns process and select ‘Faulty/Damaged item’ as the reason. You will need to upload a photo of the issue for our returns department to analyse, once accepted you will receive confirmation via email, you can then proceed to package items up and return to us as normal. 

Please note refunds are only eligible within 28 days of receipt. Your item must be deemed faulty within 90 days at the discretion of Aztec Diamond Equestrian Ltd. We are happy to offer a credit note or exchange for the faulty or incorrect item within this time frame. Please be aware that any general wear and tear will not be deemed as a fault. 

If you have ordered a personalised item from us and the item arrives incorrect, you must contact our customer service team to let them know within 7 days. You must be able to provide proof from your order confirmation that the fault lies with AD, and not the purchaser.

Your Horse Live

Any products bought at Your Horse live are non returnable. We have a strict policy for our sample sale, which is displayed in numerous locations around the store.

Start a return

Return address

Aztec Diamond,
Number One Industrial Est,

If you are returning from outside the UK, please clearly state the below on your return parcel :

Please note Aztec Diamond Equestrian UK (LTD) will not be responsible for any customs or import charges.