How can we help..

How do I contact AD?

If you can't find the contact us page on our site, please send an email to our team - info@aztecdiamond.com

How do I enter a gift card or discount code?

If you would like to use a gift card or discount code against your order please proceed to checkout and enter the code in the box. If your discount code is valid it will automatically deduct from the items in your cart.

Do you have any external stockist/retailers?

Please navigate to our bottom menu banner to view our stockists.

If you are interested in stocking AD, please send your store details to info@aztecdiamond.com

Do you have any size charts?

Each of our products have individual size charts available to view under the description. Please check each product individually.

Is AD looking for sponsored riders?

We are not currently looking for any sponsored riders or any promotional collaborations at the moment. However, if you would like to email us we will be happy to keep a record of your details for future possibilities.

Are there any job vacancies?

Any job vacancies will be posted on Indeed, please sign up for notifications on the site if you are interested in joining our team. You will be the first to know about any upcoming roles we may have in the future.

Internships & work experience

If you are interested in joining us for a university internship, placement or work experience, please email our team on info@aztecdiamond.com.

How do I subscribe to the mailing list?

To subscribe: Please go to the homepage of our website and scroll down to the bottom of the page and enter your email address to join TEAM AD and be the first to receive exclusive information about the latest collections, launches, events and sales.

How do I unsubscribe from the mailing list?

To unsubscribe: Please scroll down to the bottom of the email you have received from TEAM AD and click the unsubcribe button, this will then remove you from our mailing list.

 I can’t find my answer on this page …

If you have any other enquiries or feedback on our service, please don’t hesitate to contact our customer services team at info@aztecdiamond.com, our online contact form or via telephone on 01207788685. Our offices are open 9.00am - 5.00 pm Monday to Thursday, and 9.00 am - 4.30 pm Friday, and we will be happy to help with any enquiries you may have.

Order help

Tax and duty charges

Please be aware that all orders with delivery outside of the UK will be subject Tax and Duty charges. To find out how much these charges would be, you will need to contact your local tax office as the charges vary from country to country. Tax & Duty charges are completely out of our control.  It is the customers responsibility to pay for these charges. An order cannot be cancelled or 'returned to sender' unless these charges have been cleared. Delay or refusal when paying for these charges, will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with us you agree to these terms and conditions. 

What size should I buy?

If you’re not quite sure which size is right for you, please refer to our size guides. They’re located in the collapsable tabs under the product, on each product page.

If you are still unsure please contact our customer services team via email  info@aztecdiamond.com or telephone on 01207788685. Our knowledgeable team is available to assist you from 9.00 am to 5.00 pm Monday to Thursday, and 9.00 am to 4.30 pm on Fridays. We're here to help with any inquiries you may have regarding our products.

Can I cancel or change my order?

If you would like to change or cancel you order, please contact our customer service team as soon as possible the team will to their best to accommodate.

Email: info@aztecdiamond.com

Phone: 01207788685

Which payment methods are accepted at AD?

We accept most major credit and debit cards including VISA, Mastercard, Maestro and AMEX. We also now accept Klarna, Apple Pay, Shop Pay and PayPal

What do I do if my order hasn't arrived?

If your order hasn’t arrived, please firstly check your tracking link which can be found in your despatch email for any further information from the delivery provider.

Please also contact our customer services team and they will be able to help you.
Email: info@aztecdiamond.com
Phone: 01207788685

How do I cancel/change my order?

If you would like to change or cancel you order, please contact our customer service team as soon as possible the team will to their best to accommodate. Please be aware once an order has been placed we can not guarentee the warehouse will not have already packed your items.

Email: info@aztecdiamond.com

Phone: 01207788685

How do I track my order?

Once your order has been despatched from our warehouse, you will receive an automatic despatch confirmation email. This email will include a link to the tracking for your delivery. Please use this link to follow the progress of your delivery. We do aim to have all orders dispatched the next working day, we don't ship Saturday/Sunday.

How do I return an item for an exchange?

Please see our page on returns and exchanges for more information on how to return your items. https://aztecdiamond.com/pages/returns-and-exchanges


Please note all shipping times online are a guide and not a promise, We aim to have all order delivered to you as soon as possible. Aztec Diamond can not be held responsible for custom delays. Delays can also be caused by Holidays, peak times such as Black Friday or new product launches, we will always do our best to inform customers of any known delays.

What shipping options do you provide?

For information on shipping options, please follow the link to our delivery page: Aztec Diamond Equestrian Shipping Options. If you have any further questions or require assistance, feel free to reach out to us Info@aztecdiamond.com

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We do aim to have orders dispatched within 1-2 working days. During Bank Holiday's, peak times such as Black Friday, and new product launches, there may be delays in processing and shipping orders. Additionally, if a local weather warning is in effect, please expect further delays.

We appreciate your understanding and patience during these busy periods. If you have any questions or concerns about your order please contact customer service - info@aztecdiamoond.com

Do you ship overseas?

Yes, we ship worldwide. Shipping costs will apply at checkout.

Please check if Tax and duty charges will apply to your order before placing your order, we ship DDU Delivery Duty Unpaid, If you have any questions regarding charges or need further assistance, please don't hesitate to reach out to our customer service team Info@aztecdiamond.com

Get in touch

Have questions about your order, or a general enquiry?