Delivery Information
Please note, AD warehouse & office will be closed from the 23rd December to January 6th. All orders placed after 3pm GMT, 23rd December will be shipped, and all enquiries will be responded to in January.
Please note that delivery time frames are a guide and not a promise. Please allow a little extra time for deliveries over bank holiday weekends, peak trading times and during severe weather warnings.
Due to high order influx and expected demand, order dispatch may be delayed during Black Friday.
We appreciate your patience during this busy time.
UK Shipping
Free shipping for orders over £150 - shipping Royal Mail Tracked 3-4 day delivery
£2.99 - 48hr Royal Mail Tracked 3-4 working day delivery
£3.99 - 24hr Royal Mail Tracked, Next working day delivery (if order placed before 3pm)
During severe weather or peak trading times (eg: Black
Friday weekend and the run up the Christmas) Next day services may be temporarily unavailable
Isle of Wight, Scottish Highlands and Islands
Next day delivery not available.
48hr Royal Mail Tracked service, (2-3 working day delivery)
Scottish Highland postcodes - FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
Scottish Island postcodes - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland
£3.99 - Royal Mail (3-4 day delivery)
Isle of Man and Channel Islands
Next day delivery not available. Prices from £5.99
Europe
We currently ship into the EU using DDU services (Delivery Duties Unpaid) also known as DAP (Delivered at Place). This means that the buyer/receiver is responsible for any duties, taxes, VAT, handling/customs clearance fees. Please
bear this in mind as the shipping costs noted below do not include any of these
additional fees and they will need to be paid in order to release your items for delivery. Payment of VAT (local rate) is required regardless of the value of the goods ordered. However, if your order is in excess of €150 then the
additional fees will include both VAT and custom duties.
Please accept our apologies for any inconvenience this may
have caused any of our customers. We are currently working on alternative
solutions to ship orders into the EU.
It is up to the customer to research the VAT and taxes and duties in their country before placing their order. If payment of any customs fees and charges are refused by the
customer/receiver, the order will be returned back to us and shipping costs
will not be refunded.
EU Zone 1 - shipping costs start from £6.99
Austria, Belgium, Czech Republic, Denmark, Germany,
Luxembourg, Netherlands
EU Zone 2 - shipping costs start from £10.99
Croatia, Hungary, Ireland, Lithuania, Poland, Portugal,
Romania, Slovakia, Slovenia, Sweden
EU Zone 3 - shipping costs start from £12.99
Bulgaria, Cyprus, Estonia, France, Finland, Greece,
Italy, Latvia, Malta, San Marino, Spain
Non EU - shipping costs start from £12.99
Iceland, Monaco, Norway, Switzerland
All other destinations in Europe, not listed above, are also available.
Transit times are dependent on clearance through customs. Once any additional fees have been paid then the standard shipping delivery is typically between 4-8 days working days and express delivery is between 2-4 working days.
Please note that our Starlinks delivery service will attempt one delivery to your home address and then the package will be taken to your local pick up point. Please keep an eye out in your email folders for the required information from the delivery provider in order to collect your package. If the collection deadline is missed Aztec Diamond will not be held responsible for the package being returned to sender.
For more information, please contact us at info@aztecdiamond.com
Worldwide
We currently ship using DDU services (Delivery Duties Unpaid) also known as DAP (Delivered at Place). This means that the buyer/receiver is responsible for any duties, taxes, VAT, handling/customs clearance fees. Please bear this in mind as the shipping costs
noted below do not include any of these additional fees and they will need to be paid in order to release your items for delivery.
It is up to the customer to research the VAT and taxes and duties in their country before placing their order. If payment of any customs fees and charges are refused by the customer/receiver the order will be returned back to us and shipping costs will not be refunded.
International Zone 1 - shipping costs start from £10.99
Australia, China, Israel, New Zealand, Saudi Arabia, UAE, USA
International Zone 2 - shipping costs start from £13.99
Bahrain, Canada, Hong Kong, Iraq, Japan, Jordan, Malaysia, Oman, Singapore, South Korea, Thailand
International Zone 3 - shipping costs start from £17.99
Brazil, Dominican Republic, Ecuador, Egypt, India, Indonesia, Kuwait, Mexico, Pakistan, Philippines, Qatar, South Africa, Taiwan, Venezuela
Other destinations are available with the shipping costs being calculated at checkout.
Prices noted above are based on our standard shipping service. An express option is also available, with the cost being calculated at checkout.
Please note that our Starlinks delivery service will attempt one delivery to your home address and then the package will be taken to your local pick up point. Please keep an eye out in your email folders for the required information from the delivery provider in order to collect your package. If the collection deadline is missed Aztec Diamond will not be held responsible for the package being returned to sender.
For more information, please contact us at info@aztecdiamond.com
