Royal Mail Standard Delivery (2-4 working days)
Our standard delivery timescale is 2-4 working days for orders within the UK. Aztec Diamond Equestrian (UK) Limited will not be held responsible for any postal / courier delays, which would be out of our control. If you wish to cancel your order after it has been dispatched, you will be responsible to follow the returns procedure. On receiving delivery of your order, if it is in anyway damaged you must inform us within 48 hours by email to firstname.lastname@example.org, otherwise a claim cannot be accepted.
DHL Express Tracked UK (1-2 working days)
Orders requiring next day delivery must be placed before 3pm the previous day and will need a signature upon delivery. Next day delivery does NOT include weekend delivery or anything ordered after 3pm on a Thursday.
Please allow an extra working day for deliveries over UK Bank Holidays.
All international orders will be posted via a tracked / signed for service. Delivery timescales will vary, depending on the destination of the order. Aztec Diamond Equestrian will not be held responsible for any delays on delivery.
Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
Certain countries may encounter Customs charges, these are dictated by the particular country and as such we have no control over what they may be. Please speak to your country's tax office before placing an order if you wish to know if additional charges will occur.
As DHL is the only carrier to provide services to countries that are subject to a UN trade embargo and to ensure that we don’t knowingly transport goods in breach of these restrictions, a global standard operating policy is in place to give specific handling instructions. A surcharge will apply to all orders shipped to the following countries as we receive this additional charge from DHL: Afghanistan, Belarus, Myanmar, Zimbabwe, South Lebanon, Lebanon.